Refund and Cancellation Policy

At Mokshika.in, we value our customers and strive to provide a smooth shopping experience. This Refund and Cancellation Policy outlines the terms under which orders can be cancelled, returned, or refunded.

1. Order Cancellation

Customers may cancel their order within 24 hours of placing it, provided the order has not been shipped.
Once the order is dispatched, cancellation is not possible.
To cancel an order, please contact us at 📧 support@mokshika.in or 📞 +91-8234092030.

2. Returns & Exchange

We accept return/exchange requests within 7 days of delivery, subject to the following conditions:
- Product must be unused, unwashed, and in its original packaging with tags intact.
- Fragile items like bangles and customized products may not be eligible for return/exchange.
- Return shipping costs may be borne by the customer unless the product delivered is defective or wrong.
Once the returned product is received and verified, we will process the exchange or refund.

3. Refund Policy

Refunds are initiated only after the returned product passes quality checks.
Refunds will be credited to the original payment method within 7-10 business days.
In case of prepaid orders, partial refunds (if applicable) will also be processed in the same manner.
Shipping and handling charges (if applicable) are non-refundable.

4. Non-Refundable / Non-Exchangeable Items

Products purchased during sales, discounts, or clearance events.
Customized, made-to-order, or hygiene-sensitive items.
Delicate accessories like glass bangles once unsealed/used.

5. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery with photographs/video proof at 📧 support@mokshika.in.
We will arrange for a replacement or issue a full refund, depending on the case.

6. Delayed or Failed Transactions

In case of payment failures or duplicate transactions, the issue lies with the payment gateway/bank. Customers are advised to contact their respective bank or payment provider.
However, Mokshika.in will provide full support in resolving such issues.

7. Contact Us

For queries related to refund, return, or cancellation, please contact:
📧 Email: support@mokshika.in
📞 Phone: +91-8234092030